Any business would want to improve its products to increase sales. And what would be a better review tool than asking real customers? However, calling customers and getting feedback can be time-consuming. And this is where Chikka.ai can be a huge help. It can help in automating voice interviews with an AI agent. So, as a business owner, you can easily collect customer feedback without needing to spend a huge amount on hiring an actual telecaller. But if you haven’t heard of this tool before, then here’s a complete Chikka.ai review.
Chikka.ai review
Chikka.ai is an AI-powered voice interviewing platform designed to help businesses, researchers, or other teams that need to gather feedback from users or customers. The tool conducts dynamic interviews that feel like a human. So, the end user gets the sense that they are talking to a real person. Also, it offers real-time insights, supports multiple languages, and can be easily set up.
Key Features of Chikka.ai
AI Voice Interviewer
Chikka.ai has an AI-powered interviewer called Ava that is capable of conducting natural, conversational interviews and replacing outdated surveys and forms. The AI agent is also empathetic and chats warmly with real people to capture their best stories and testimonials through thoughtful questions.
Actionable Insights
The AI tool not only collects feedback or stories from end users, but it also analyzes them and creates actionable insights. So, as a business, you can work on those actions or take data-driven decisions.
Customizable Voice Agents
You can also create your own AI voice agent within just 5 minutes. You can customize the AI agent to fit the tone or give it more context about your research. So, when you put the AI agent to work, it will gather better information for a specific audience or research goals.
Human-Like Conversations
Unlike other AI chatbots, Chikka.ai’s voice agents feel more human. They are designed to engage in thoughtful, natural conversations. The tool also asks follow-up questions based on responses, captures emotional depth and context, similar to what a real human interviewer would do.
Multimodal Data Collection
The platform supports not only voice, but also text and video inputs. So, you can create a feedback tool for a wide range of audiences and reach out to them in multiple ways. Thanks to its flexibility, Chikka.ai can be your go-to tool for collecting feedback or conducting customer satisfaction studies.
Ease of Use
Chikka.ai comes with an easy-to-use interface that requires no technical expertise. Each setup is simplified with easy steps.
Time and Cost Efficiency
By automating the interview process, Chikka.ai drastically reduces the time and expense associated with traditional research. This makes it a smart investment for companies that want quick, reliable insights without a big budget.
Use Cases of Chikka.ai
- Customer Feedback: Using the tool, businesses can gather detailed and emotionally rich customer feedback and ditch traditional and ineffective feedback tools like generic surveys.
- Employee Engagement: It can be used as an internal feedback collection tool by businesses. So, the HR department can listen to employees’ issues, ideas, or other problems and improve employee satisfaction.
- User Research: For product teams, it can help in conducting interviews at scale. So, the company can understand user needs or behavioral patterns and improve their product. It can gather authentic stories and testimonials through human-like interviews. These genuine reviews can later be turned into powerful marketing content.
- Market Research: Chikka.ai can also be used for market research. By conducting interviews at a large scale, companies can perform sentiment analysis and pattern recognition so they can come up with better products or services.
Personal Experience and Insights
We tested the tool to get feedback from our employees and know if they had any issues. To do this, we began by signing up on the platform, which was a quick process. Then, we used the Interview tool to create an interview process.
It offered us some pre-existing use cases like story curation, employee feedback, brand marketing, and innovation etc. We entered the relevant details, and it created an interview outline for us. After that, we launched the AI voice agent to start making calls and getting feedback.
The entire process took hardly 5 minutes, and setting it up was a breeze. Also, there wasn’t any huge learning curve. The entire process is easy, and anyone can get started instantly. The AI voice agent also felt natural to converse with and performed well.
The tool also reduced the time spent on scheduling and conducting interviews. Instead of manually transcribing responses, the platform provided instant summaries and sentiment analysis.
Chikka.ai Pros and Cons
Pros:
- Human-like, conversational AI for interviews
- Quick and easy setup with customizable voice agents
- Actionable insights from natural conversations
- Versatile use cases across industries
- Saves time and reduces costs compared to traditional methods
Cons:
- May require fine-tuning for niche or highly technical topics
- Limited advanced customization options for power users
The tool is also free to use with 5 Ava-hosted conversations, so you can try out the tool before upgrading to a premium plan. You can check out its pricing here at the Chikka.ai website.
Chikka.ai is a valuable tool for conducting research or gathering feedback. It has multiple use cases, saves time, and helps you analyze the feedback you’ve collected, and so we highly recommend that you check it out.
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