If you are a Windows user within a growing business, you may well be using a Cloud Phone System (PBX) for voice communications. Dispersed and hybrid virtual teams have embraced the use of new communication systems and methods, with Microsoft Teams being one of the most prolific collaboration tools being adopted on a global scale in the past two years. Equally, however, there is a growing realization across Windows users in variable sales and customer service-driven organizations, that collaborative tools alone, are not quite enough to secure successful unified communications. The most effective process to leverage remote and office working requires the transformation of the process and the full integration of systems. To put this simply, integrating your Windows systems with your cloud phone and conferencing operations will ensure you have an effective transparent communication model that reaps huge benefits for team performance.
Integrate your PBX with Microsoft Teams
As a Windows user, you may like to make and receive calls through a central system quickly, in just one click. Zadarma is a recognized global VoIP provider. The Zadarma Cloud PBX is a popular cloud phone system used by Windows and Teams users. Their cloud phone system can easily adapt to accommodate changing working environments through the provision of native integration with Microsoft Teams that allows any Windows user to gain the best of both platforms through a single, intuitive interface.
Zadarma’s PBX setup takes minutes and equally the integration with Microsoft Teams is free and takes no time at all. The integration doesn’t require additional apps or software, simply connect and start communicating. When making an outgoing call with Zadarma via Teams, you only need to go to the “Calls” tab in Zadarma’s side menu, enter the number you want to call, and simply click “Call”. The process is as simple as accepting incoming calls via Teams, by which you just need to click on the corresponding icon in the incoming call notification that appears on the screen to accept the call.
The advantages of unifying Outlook, Microsoft Teams, and your PBX are vast.
1. Time Savings
Integrating your core systems will save your team enormous amounts of time and administration. Like most Windows users, transferring information from Teams call over to an email and then back over to a phone call can be time-consuming. The same applies to calling. The easiest way to make a call is to hit the call button while you are within your central system. Through integrating your systems, you can make a Teams call via the VoIP PBX, allowing you to remain in one central interface.
2. Cost Savings
Huge cost savings are being made, with businesses no longer seeing the need for traditional phone lines. VoIP providers generally can offer reasonable flexible rates. However, it is important to look for a VoIP provider that can offer flexibility and cost-effective calling, that can scale as your business needs grow. Zadarma PBX integrated with Microsoft Teams allows access to flexible, affordable call plans. Smart integration of Teams with VoIP is the perfect setup for a Windows user within any growing international business. It will provide you with virtual multichannel numbers in over 100 countries allowing access to international calling at hugely reasonable rates without restriction. It’s important to look for uncomplicated call plans, as some providers will charge for additional accessibility.
3. Team productivity & performance
Windows users using collaboration tools such as Microsoft Teams are increasingly integrating their conference tools with their business phone solution to provide a unified communication solution. Features like online meetings and screen sharing encourage interaction, providing the perfect conversation within a centralized communication channel, producing a lean working environment, and reducing distractions. This in turn motivates team productivity and improves performance.
With MS Teams and a PBX integrated, you should be able to access more communication analytical data. Zadarma can provide statistical integration which provides voice menu configuration, speech analytics, and call recordings via email. Real-time analytics can provide business leaders with deep insight into conversations and optimizations can be made when needed.
With dispersed and hybrid working models set to remain, many businesses are looking to further their communication tools and system integrations to future-proof long-term business growth.